Terms and Conditions – CyberSNR

3.1 Nature of Services Provided

CyberSNR is a volunteer-driven platform offering free, advisory-based digital support to enhance digital safety and resolve both IT-related and non-IT-related issues for users primarily in India. Services include website development, system troubleshooting, digital services (e.g., app setup, account management), and general problem resolution. Support is provided by self-trained volunteers in the early stages of their careers, who may need extra time to study or resolve complex issues. Users are requested to cooperate patiently, as all assistance is offered in good faith without commercial obligation.

✅ The platform helps with:

• Cybersecurity awareness and scam prevention
• Malware detection and removal guidance
• Software, settings, or OS troubleshooting
• Website creation and management (personal or small-scale)
• Digital services and general problem resolution
• Support for legal tools and configurations

❌ CyberSNR does not offer:

• Illegal activities (e.g., hacking, piracy, data theft)
• Physical visits or hardware repair (except in documented emergencies)
• Real-time 24/7 support
• Guaranteed results or commercial IT outsourcing

📍 All support is:

• Primarily remote (via email, WhatsApp, or remote access)
• Subject to volunteer availability and expertise
• Bound by ethical and legal limits under Indian law

CyberSNR is a community resource, not a professional IT firm, and acts as a guide rather than a replacement for commercial tech support.

3.2 Included Services

CyberSNR offers assistance based on volunteer capability and time, primarily free of charge, with a nominal fee (max ₹50) for complex or time-intensive cases. Services are advisory, educational, and delivered remotely under legal and ethical boundaries.

✅ IT & System Support:

• Identifying and removing malware or spyware
• Phishing, scam, or fraud message verification
• Antivirus, firewall, or privacy setup
• Windows/Linux installation (single or dual-boot)
• BIOS or system configuration guidance
• Disk cleanup, driver fixes, and performance optimization
• Virtual machine setup (e.g., VirtualBox, VMware)

✅ Digital & Web Assistance:

• Website creation support (personal, student, or NGO use)
• HTML/CSS corrections, static page setup
• Contact form or domain setup (e.g., Freenom, Hostinger)
• Safe tool recommendations (no pirated software)

✅ Non-IT & General Assistance:

• App or account setup (e.g., email, cloud storage)
• Guidance on digital services (e.g., form creation, basic automation)
• General problem resolution (e.g., non-technical digital issues)
• Cybersecurity awareness and scam prevention tips
• One-time explainer sessions or tutorials (on request)

📌 Third-Party Services:

• For services requiring external providers (e.g., hosting, repair labs, designers), users must pay the provider directly.
• CyberSNR acts only as a guide or connector and does not charge commissions or handle payments.

⚠️ Resolution depends on:

• Accuracy of user-provided information
• Device condition
• User’s ability to follow instructions

3.3 Optional Remote Access Support

When written instructions are insufficient, CyberSNR may offer remote access, WhatsApp calls, or video calls (via trusted apps) to resolve issues directly. In serious emergencies, phone calls or physical support may be provided, with clear documentation.

✅ Remote access is:

• Optional and user-requested
• Performed only after explicit digital consent
• Limited to the specific issue in the query

🔐 Trusted Tools/Methods:

• Remote access: AnyDesk, RustDesk, TeamViewer
• Communication: WhatsApp calls or video calls (via trusted apps)
• Emergency: Phone calls or physical support (documented, rare cases)

📝 Conditions:

• Users must be present and monitor sessions
• Sensitive folders must be closed/hidden
• Sessions may be logged for legal protection
• A Digital Agreement is required, outlining tasks, risks, and responsibilities

❌ CyberSNR will not:

• Access personal files without permission
• Copy, install, or delete without approval
• Record video/audio without consent
• Force remote access or emergency support

🛡️ Remote/emergency support is offered:

• Only when necessary and safe
• With user consent to terms and risks

3.4 Services Not Covered

CyberSNR prohibits services that violate safety, legality, or ethics, regardless of intent:

❌ Illegal or Unauthorized Activities:

• Hacking, brute-forcing, or password cracking
• Unauthorized access to accounts or devices
• SIM cloning, tracking, or surveillance without consent
• Phishing, keyloggers, RATs, or spyware support
• Bypassing OS locks, BIOS passwords, or DRM

❌ Piracy & Copyright Infringement:

• Installing/activating pirated software
• Cracking license keys or bypassing subscriptions
• Downloading copyrighted content without licenses

❌ Hardware or Invasive Requests:

• Physical repair, soldering, or hardware upgrades
• Data recovery from broken disks
• Routine physical visits (except documented emergencies)

❌ Suspicious or Abusive Requests:

• Tampering with official/educational portals
• Social engineering, defamation, or blackmail
• Requests from fake profiles or unverified users
• Aggressive or non-consenting users

⚖️ Legal Note: CyberSNR will:

• Deny such requests without response
• Blacklist users/devices/IPs
• Report violations to Indian cybercrime portals or police

🔐 Compliance with:

• IT Act, 2000
• IPC Sections 419, 420, 66C, 66D (fraud, identity theft)
• Software licensing and cyber ethics guidelines

3.5 Service Availability and Response Time

CyberSNR operates on a volunteer basis, providing services on a best-effort basis, not as a 24/7 guaranteed support system.

✅ Availability Depends On:

• Volunteer availability and expertise
• Query complexity and clarity
• Nature of the request (simple vs. technical)

📍 Typical Response Window:

• Queries acknowledged within 24–48 hours
• Complex issues may take longer or be scheduled
• Emergency cases prioritized via WhatsApp

⚠️ Delays May Occur Due To:

• Incomplete or unclear queries
• Missing Token IDs in follow-ups
• Technical/legal checks
• Volunteer unavailability

📌 CyberSNR Reserves the Right To:

• Decline or defer service
• Reassign or close tokens with reason
• Suggest alternative platforms if needed

CyberSNR strives for transparency and sincerity in handling queries.

4.1 Honest Information Sharing

Users must provide accurate, truthful, and complete information to CyberSNR to ensure effective and safe support. This includes:

• A real or valid alias name (no impersonation)
• A working email address or WhatsApp number
• A clear and specific description of the issue

✅ Why this matters:

• Enables volunteers to provide correct and safe guidance
• Ensures support is given to genuine users, not bots or scammers
• Protects both parties legally in case of disputes

❌ Prohibited actions:

• Using fake identities or stolen contact details
• Misrepresenting issues (e.g., hiding illegal intent)
• Submitting false screenshots, logs, or misleading context
• Using WhatsApp for non-urgent queries (general issues should use the website query form)

⚠️ CyberSNR reserves the right to:

• Reject or ignore queries with false/incomplete information
• Delay or deny support for misuse of communication channels (e.g., repeated non-urgent WhatsApp messages)
• Blacklist users who repeatedly misuse the platform
• Report suspicious or fraudulent activity to Indian legal authorities

4.2 Respectful Use of Services

Users must interact with CyberSNR and its volunteers respectfully, patiently, and cooperatively to maintain a safe and helpful environment.

✅ Acceptable behavior:

• Polite communication, even when frustrated
• Following instructions step-by-step
• Asking genuine, legal questions with clear context
• Allowing volunteers reasonable response time
• Using WhatsApp only for urgent/emergency cases and the query form for general issues

❌ Prohibited behavior:

• Abusive, rude, or threatening messages
• Harassment or personal questioning of volunteers
• Pressuring for faster replies, off-hours demands, or unrealistic guarantees
• Misusing support for unauthorized or illegal purposes
• Repeated messaging that overloads volunteers

🛡️ Volunteers provide free support, so users must:

• Be patient during delays
• Show basic courtesy
• Respect volunteers’ right to refuse or exit a session

⚠️ CyberSNR may delay, pause, or deny support, or permanently ban users for:

• Repeated aggression or disrespectful language
• Overloading volunteers with excessive messages
• Intentional disturbance or misuse of support channels

4.3 Data Backup and Risk Awareness

Users are solely responsible for securing their data and understanding risks before following advice or allowing remote access.

✅ Users must:

• Back up important files before major steps
• Inform volunteers of sensitive or critical data
• Understand the process and follow instructions carefully
• Ask questions if instructions are unclear
• Take screenshots/notes for reference

❌ CyberSNR is not responsible for:

• Data loss, software errors, or system damage due to user mistakes, interruptions, device conditions, or misapplication of instructions
• System malfunctions after applying fixes
• Issues from existing device conditions

🛡️ Risk Acceptance: By following advice or allowing remote help, users accept responsibility for:

• Unintentional software issues or misconfigurations
• Changes to system settings or software
• Data loss, errors, or system instability

⚠️ Volunteers will:

• Exercise reasonable care
• Warn users of known risks
• Pause or stop help if concerns arise

CyberSNR and its team are not liable for damages unless caused by intentional misconduct or proven negligence.

4.4 One Token = One Query Policy

CyberSNR follows a “One Token = One Query” policy for clarity and efficient support.

✅ This means:

• Each query relates to one specific issue
• New tokens are required for unrelated issues
• Follow-ups must include the original Token ID

📌 Example:

• ✅ Query about a slow PC → 1 token
• ❌ Asking about Wi-Fi, app crashes, and website setup in one thread → separate tokens needed

❌ Mixing unrelated issues under one token:

• Confuses volunteers
• Delays responses
• May result in partial or no help

⚠️ CyberSNR may:

• Split or reject multi-topic queries
• Request resubmission in proper format
• Limit or deny support for repeated token misuse

4.5 Accepting Terms Before Help Begins

Using CyberSNR (e.g., submitting a query, contacting via WhatsApp, or requesting support) implies that users have read, understood, and accepted the latest Terms & Conditions as published on the website.

✅ Acceptance may be recorded via:

• Checkbox or click on the query form
• Typed confirmation (e.g., “I agree” or “Please help”)
• Submitting a query or responding to communications
• Sharing a Token ID for follow-up

❌ Without acceptance:

• Volunteers cannot proceed with support
• Remote or sensitive assistance will be withheld
• CyberSNR is not responsible for unapproved user actions

⚖️ Under Indian law (IT Act, 2000), digital consent is legally binding when:

• Clearly logged
• Documented via Token ID or chat logs

Users must read these Terms and contact CyberSNR only if they agree to comply. Ignorance of Terms is not an excuse for misuse or disputes.

5.1 When Remote Access is Offered

CyberSNR offers remote access, WhatsApp calls, or video calls (via trusted apps) only when necessary and only if:

• The issue cannot be resolved through chat, email, or WhatsApp guidance
• The user understands the risks involved
• The user provides explicit digital consent

In serious emergencies, normal phone calls or physical support may be offered, with clear documentation.

✅ Common scenarios:

• Software installation (e.g., OS setup tools)
• System configuration (e.g., boot order, firewall)
• Browser or DNS troubleshooting
• Website setup (personal/NGO use)
• Critical issue resolution via WhatsApp call/video call

❌ Remote access is not offered if:

• Issues can be resolved with simple instructions
• The user refuses the Digital Agreement
• The system appears tampered or contains suspicious content
• The user is abusive, impatient, or uncooperative

🛡️ Volunteers are trained to:

• Request permission before accessing the system
• Avoid personal folders or browser tabs
• Terminate sessions if unsafe or illegal activity is detected

📌 Remote access and emergency support are privileges, subject to volunteer discretion.

5.2 How Consent is Collected

CyberSNR requires explicit digital consent before remote sessions, WhatsApp calls/video calls, or major system changes to protect users, volunteers, and the platform’s legal standing under Indian IT laws.

✅ Consent methods:

• Checkbox on a query or consent form
• WhatsApp text confirmation (e.g., “Yes, I agree” or “You may proceed”), with screenshots as valid digital signatures
• OTP-based approval (if enabled)
• Digital signature or screen-recorded approval (for critical cases)

📌 For WhatsApp-based support, consent is logged as:

• A timestamped message with Token ID
• A screenshot (kept confidential for legal/safety purposes)

❌ Verbal or passive approval (e.g., “I guess it’s fine” or silence) is invalid.

⚖️ This complies with:

• Section 10A of the IT Act, 2000 (electronic contracts)
• SPDI and DPDP consent rules

Consent is mandatory, and no technical action proceeds without clear user approval.

5.3 What the Digital Agreement Includes

The Digital Agreement is a simple document or message that users must accept before CyberSNR performs remote access, sensitive configurations, or critical tasks (e.g., OS reinstallation, BIOS changes).

✅ The agreement outlines:

• The specific task (e.g., install software, configure DNS)
• Known risks (e.g., data loss, software errors, system instability)
• User responsibilities (e.g., backups, session monitoring)
• CyberSNR’s non-liability for user-side issues
• Volunteer’s name (if shared)

🔐 Legal protections:

• Volunteers are not liable for unintended outcomes unless proven negligent
• Users are responsible for backups and decision-making
• CyberSNR is not liable for third-party tool behavior (e.g., AnyDesk, RustDesk)

✅ Format:

• Checklist via web form or WhatsApp message
• Typed document or template with text confirmation
• Screenshots of WhatsApp consent as digital signatures

⚠️ Without an accepted agreement:

• No remote or sensitive support is provided
• Advisory-only mode may be offered

5.4 Session Safety and User Monitoring

CyberSNR follows strict safety practices during remote access, WhatsApp calls, or video calls to ensure privacy, security, and transparency.

✅ User responsibilities:

• Stay present and monitor the session
• Close personal files, folders, or apps
• Speak up if actions seem unclear or uncomfortable
• Avoid overloading volunteers with repeated messages
• End the session by closing the tool if needed

✅ Volunteer responsibilities:

• Announce actions before performing them
• Avoid unrelated or personal system areas
• Confirm before deleting files or making major changes
• End sessions cleanly and confirm task status

🔐 Security practices:

• No data is copied or stored by volunteers
• Recordings (if approved) are minimal and secure
• Session logs (chat, screenshots, Token ID) are retained for legal purposes only

❌ CyberSNR prohibits:

• Unmonitored sessions
• Access to banking or private data
• Volunteers using personal accounts for tech control
• Excessive user messaging that pressures volunteers

📌 If users suspect unethical actions:

• Disconnect immediately
• Report via email with Token ID
• Request volunteer reassignment or audit

⚠️ CyberSNR may pause or deny support if users overload volunteers with repeated or off-hours demands.

5.5 Termination of Remote Access

Users or volunteers may terminate remote access, calls, or emergency support at any time. Safety and comfort are priorities.

✅ Termination occurs if:

• Users express discomfort or change their mind
• Suspicious or illegal content is detected
• Users become abusive or uncooperative
• Technical issues prevent safe progress

✅ Post-session steps:

• Confirm resolution status
• Advise user on next steps
• Recommend follow-up if needed
• Log session summary (Token ID, duration, actions) for emergency support

⚠️ CyberSNR is not obligated to resume terminated sessions. New sessions require:

• Mutual agreement
• Re-confirmed Digital Agreement
• Relevance and safety of the issue

📌 User recommendations:

• Change shared passwords post-session
• Run a virus/malware scan
• Note changes made during the session

6.1 Types of Data Collected

CyberSNR collects minimal data to provide effective support and ensure platform safety. The types of data include:

✅ Voluntarily Shared:

• Name or alias (provided via query form or WhatsApp)
• Email address or WhatsApp number (for communication)
• Description of the issue (IT or non-IT)
• Screenshots, logs, or files (if shared by the user)

✅ Automatically Collected:

• Public IP address (for security and abuse detection)
• Device type, browser version, or operating system
• Timestamp of query submission or session
• Token ID for tracking

❌ CyberSNR does NOT collect:

• Passwords or login credentials
• Financial details (e.g., bank, UPI)
• Aadhaar, PAN, or sensitive IDs
• Biometric or facial data
• Unrelated personal files

⚖️ Data collection complies with the Information Technology Act, 2000, and SPDI Rules, 2011.

6.2 How Data is Collected

Data is gathered only through secure, approved channels, including:

• Official CyberSNR website query form
• Email communication
• WhatsApp (for urgent cases or consent)
• Secure remote access tools (e.g., AnyDesk, RustDesk)

✅ How it works:

• Users submit data via forms, email, or WhatsApp
• Consent is obtained for sensitive data sharing (e.g., screenshots as digital signatures)
• Automatic data (e.g., IP) is logged during interactions
• WhatsApp text confirmations (e.g., “I agree”) are logged as screenshots, treated as valid digital signatures
• All data is encrypted during transmission (via HTTPS or secure tools)

❌ CyberSNR does not:

• Use tracking cookies or analytics beyond security
• Collect data without user interaction or consent
• Store unnecessary data

6.3 How Data is Used

User data is used only for:

• Responding to and resolving queries
• Tracking support status (via Token ID)
• Detecting and preventing abuse or fraud
• Legal and proof purposes (e.g., session recordings, WhatsApp logs)
• Complying with Indian legal requirements

✅ Examples:

• Email/WhatsApp: Send updates or instructions
• Screenshots: Diagnose errors
• IP address: Block malicious users
• Chat logs/recordings: Maintain records for legal proof

❌ Data is never used for:

• Marketing or advertising
• Purposes beyond the query
• Unethical profiling or tracking

6.4 Data Storage and Retention

CyberSNR stores data securely and only as long as necessary.

✅ Storage practices:

• Data is stored on secure servers or cloud platforms
• Access is restricted to authorized volunteers
• Encryption is used for sensitive data (e.g., WhatsApp screenshots, session logs)
• Only selected parts of session recordings are stored long-term due to storage limitations

✅ Retention policy:

• Query data (e.g., email, WhatsApp number, description) is kept for 1 year after resolution
• Automatic data (e.g., IP, timestamp) is deleted within 6 months
• Consent screenshots and session logs are retained only if legally required
• Users can request early data deletion (see below)

❌ No data is stored if:

• The query is incomplete or rejected
• The user requests deletion
• The data is irrelevant to the query

⚖️ Storage complies with:

• SPDI Rules, 2011
• Digital Personal Data Protection (DPDP) Act, 2023
• IT Act, 2000

6.5 Data Sharing

CyberSNR does not sell, trade, or share user data with third parties, except:

✅ Allowed sharing:

• With volunteers handling the query
• With legal authorities if required (e.g., cybercrime investigations)
• With user consent (e.g., sharing screenshots with tool providers)

❌ Prohibited sharing:

• With advertisers or commercial entities
• With unrelated individuals or platforms
• Without consent or legal mandate

🛡️ Sharing is done:

• Transparently (users are informed)
• Under strict confidentiality
• In compliance with DPDP and IT Act guidelines

6.6 User Rights Over Data

Users have full rights to their data under Indian law. You can:

✅ Request to:

• View data held by CyberSNR
• Correct inaccurate data (e.g., wrong email/WhatsApp number)
• Delete some data after query resolution
• Restrict data use for specific purposes

✅ How to exercise rights:

• Email or WhatsApp the official CyberSNR contact
• Include Token ID and registered email/WhatsApp number
• Specify the action (view/correct/delete/restrict)

⚠️ Notes:

• Requests are processed within 7–14 days
• Deletion may be delayed for legal requirements
• Users are notified of the outcome

⚖️ Rights are protected under:

• Section 43A of the IT Act, 2000
• SPDI Rules, 2011
• DPDP Act, 2023

7.1 No Liability for User Actions

CyberSNR provides advisory and technical guidance based on user-provided information. The platform and its volunteers are not responsible for:

❌ Issues caused by:

• Inaccurate or incomplete information from users
• User failure to understand or follow instructions carefully
• Pre-existing device or software conditions
• Interruptions (e.g., internet loss, power cut) during support
• Misapplication of instructions by users

❌ Outcomes such as:

• Data loss or corruption
• Software errors or system malfunctions
• Temporary or permanent device damage
• Failure to resolve the issue

✅ Users must:

• Back up critical data before acting on advice
• Ask questions if instructions are unclear
• Understand the process and proceed at their own risk

⚠️ By acting on CyberSNR’s guidance, users accept full responsibility for the consequences of their actions.

7.2 Volunteer-Based Support

CyberSNR is run by self-trained volunteers in the early stages of their careers, offering time and expertise on a best-effort basis in good faith. Users are requested to cooperate patiently, as volunteers may need extra time to resolve complex issues.

✅ Key points:

• Volunteers are not professional IT staff
• Support is advisory, not a guaranteed or commercial service
• Volunteers may have limited expertise for certain issues
• Response times vary based on availability and complexity

❌ CyberSNR is not liable for:

• Delays in response or resolution
• Errors during troubleshooting
• Limitations in volunteer knowledge or tools
• Indirect, incidental, or consequential damages

🛡️ Volunteers are protected under Section 79 of the IT Act, 2000, when acting in good faith within these Terms.

7.3 Third-Party Tools and Services

CyberSNR may recommend or use third-party tools (e.g., AnyDesk, RustDesk) or refer users to external services (e.g., hosting providers, repair labs). However:

❌ CyberSNR is not responsible for:

• Errors, malfunctions, or damage from third-party tools
• Issues from external services or providers
• Data breaches outside CyberSNR’s control

✅ Users are responsible for:

• Reviewing terms and privacy policies of third-party tools/services
• Ensuring system compatibility with tools
• Directly handling payments or agreements with providers

⚠️ CyberSNR recommends safe tools/services but cannot guarantee their performance or security.

7.4 No Guarantee of Results

CyberSNR does not guarantee:

• Full or partial resolution of issues
• Compatibility of advice with all systems
• Meeting user expectations or deadlines

✅ Success depends on:

• Accuracy of user information
• Device condition and compatibility
• User cooperation and adherence to instructions

❌ CyberSNR is not liable for:

• Unresolved issues
• User dissatisfaction
• Financial or personal losses from unresolved problems

⚠️ Users engage with CyberSNR at their own risk, knowing results are not guaranteed.

7.5 Legal Protections

CyberSNR operates as a non-commercial intermediary under Indian law with protections, including:

✅ Safe Harbor under Section 79 of the IT Act, 2000:

• CyberSNR is not liable for user actions or third-party content
• Liability applies only for proven negligence or malicious intent
• Volunteers are protected when following guidelines

✅ Limitation of Liability under Indian Contract Act, 1872:

• No damages can be claimed for free advisory services
• Claims require evidence of intentional harm

⚠️ Users agree to:

• Not hold CyberSNR or volunteers liable for unintended outcomes
• Resolve disputes through communication with CyberSNR first
• Avoid frivolous or malicious legal claims

⚖️ Disputes are subject to the jurisdiction of courts in Delhi, India.

8.1 Free Services Policy

CyberSNR operates as a community-driven initiative, offering most technical and non-technical support free of charge, including:

Core support areas include (but are not limited to):

• Cybersecurity advice
• System troubleshooting
• Website setup (personal or non-commercial)
• Digital services and general problem resolution
• Scam and fraud awareness

✅ Exceptions where a nominal fee may apply:

• Complex or time-intensive cases (e.g., advanced troubleshooting, prolonged sessions)
• Specialized configurations requiring significant volunteer effort

📌 In such cases:

• The fee will not exceed ₹50 per query
• Users will be informed in advance and must consent
• Payment is optional and not required for basic help

✅ Voluntary contributions:

• Users may donate any amount (UPI Only)
• Donations support platform maintenance and are appreciated but offer no additional service benefits

❌ CyberSNR does not:

• Charge mandatory fees for core services
• Offer premium or paid-only features
• Force users to pay for assistance

8.2 Refund Policy

In cases where a nominal fee is paid for complex support:

✅ Refund conditions:

• If work progress is below 40%, a refund may be provided, and partially completed digital work may be deleted at CyberSNR’s discretion
• If work progress is 40% or more, no refund will be issued, and completed work may be destroyed
• Refunds apply only to cases where payment was made

📌 Process:

• Users must request refunds via email or WhatsApp, including the Token ID
• Requests are processed within 7–14 days
• CyberSNR will confirm the work progress percentage before deciding

⚠️ Refunds are not applicable for free services or voluntary donations.

8.3 Third-Party Payments

CyberSNR may recommend third-party services (e.g., hosting providers, repair labs, designers) to complete certain tasks.

✅ Key points:

• Users must pay third-party providers directly
• CyberSNR acts only as a guide or connector and does not charge commissions
• Examples include domain hosting (e.g., Hostinger), repair services, or design tools

❌ CyberSNR is not responsible for:

• Issues with third-party services
• Refunds or disputes with external providers
• Additional costs incurred by users

⚠️ Users should:

• Verify the legitimacy of third-party providers
• Review their terms and conditions
• Contact CyberSNR for guidance if unsure

8.4 Transparency in Contributions

CyberSNR ensures full transparency in handling fees and donations.

✅ How contributions help:

• Cover server or platform maintenance costs
• Support free tools and resources for volunteers
• Keep services accessible to all users

✅ Transparency measures:

• Users are informed of any fee before work begins
• Fees are linked to specific queries or tasks
• Receipts or confirmations are provided on request
• Donation usage is summarized in periodic public updates

❌ CyberSNR does not:

• Use contributions for personal profit
• Share payment details with third parties
• Accept payments without user consent

⚖️ Payments and contributions comply with:

• Indian Contract Act, 1872
• Payment and Settlement Systems Act, 2007
• IT Act, 2000 (for digital transactions)

9.1 Illegal Activities

CyberSNR strictly prohibits using its platform for illegal or unethical activities. Users must not request or engage in:

❌ Prohibited actions:

• Hacking, cracking, or unauthorized access to systems or accounts
• Creating or distributing malware, phishing pages, spyware, or unethical tools
• Piracy or use of cracked software, games, or media
• Data theft or unauthorized data access
• Fraud, identity theft, or impersonation
• Any activity violating Indian laws (e.g., IT Act, 2000; IPC Sections 420, 66C, 66D)

⚠️ Users engaging in such activities will face:

• Immediate denial of service
• Blacklisting from the platform
• Reporting to cybercrime authorities if necessary

9.2 Harmful or Abusive Behaviour

Users must not engage in behaviour that harms CyberSNR, its volunteers, or other users, including:

❌ Prohibited behaviour:

• Sending abusive, threatening, or offensive messages
• Harassing or intimidating volunteers
• Spamming with fake or repetitive queries
• Exploiting or manipulating volunteers for personal gain

✅ Users are expected to:

• Communicate respectfully
• Follow platform guidelines
• Report issues calmly and clearly

⚠️ CyberSNR may block users who violate this policy to protect volunteers and maintain a safe environment.

9.3 Platform Misuse

To ensure fair and safe use, users must not:

❌ Misuse actions:

• Submit false or misleading queries
• Use multiple accounts to bypass token/query limits
• Request commercial support disguised as personal use
• Overload volunteers with repeated messages or off-hours demands
• Misuse support channels (e.g., using WhatsApp for non-urgent queries)

✅ Proper use includes:

• One query per issue with a valid Token ID
• Clear, honest communication
• Respecting volunteer time and availability
• Using the query form for general issues and WhatsApp for urgent cases

⚠️ Misuse may result in:

• Query rejection or delay
• Paused or denied support to protect volunteers
• Temporary or permanent bans

9.4 Consequences of Violations

Violations of these Terms, especially illegal or abusive behaviour, will lead to:

✅ Immediate actions:

• Termination of support
• Deletion or rejection of queries
• Blacklisting of email, IP, or device

✅ Potential actions:

• Reporting illegal activities to Indian authorities (e.g., cybercrime cells)
• Sharing evidence (e.g., chat logs, screenshots) with law enforcement
• Public notice on the website (without personal data)

⚖️ Legal compliance:

• Aligns with IT Act, 2000
• Violations may fall under IPC Sections 503, 506 (criminal intimidation), or others
• CyberSNR cooperates with legal investigations

Users must use the platform responsibly to avoid harm to themselves or others.

10.1 Reasons for Termination

CyberSNR may terminate or suspend services, with or without notice, for reasons including:

❌ Violations of Terms:

• Engaging in illegal activities (e.g., hacking, piracy, data theft)
• Abusive or threatening behaviour toward volunteers
• Pressuring or overloading volunteers with repeated messages or off-hours demands
• Submitting false or misleading queries
• Repeated misuse of support channels (e.g., WhatsApp for non-urgent queries)

❌ Other reasons:

• Suspicion of fraudulent or malicious intent
• Failure to provide required consent or Digital Agreement
• Technical limitations preventing safe support
• Volunteer unavailability for specific issues

⚠️ Termination may be immediate for serious violations, such as illegal activities, harassment, or misuse that threatens volunteer safety or fair service delivery.

10.2 Temporary Suspension

CyberSNR may temporarily suspend services for a user or the platform due to:

✅ Temporary issues:

• Overwhelming query volume beyond volunteer capacity
• Team unavailability due to emergencies (with notice posted on the website)
• Technical issues (e.g., server downtime)
• Need to verify user identity or query legitimacy
• Volunteer safety concerns due to user behaviour

✅ During suspension:

• Users are informed via email, WhatsApp, or website notice
• Pending queries may be paused or reassigned
• New queries may be deferred until operations resume

⚠️ Suspensions are temporary and lifted once issues are resolved.

10.3 User-Initiated Termination

Users may stop using CyberSNR services at any time by:

✅ Actions:

• Not responding to communications
• Requesting query closure via email, WhatsApp, or query form
• Withdrawing consent for remote access or support
• Requesting data deletion (per Section 6.6)

✅ CyberSNR will:

• Respect the user’s decision
• Close the query and Token ID
• Cease further communication unless requested

⚠️ Terminating a query may result in incomplete issue resolution.

10.4 Post-Termination Actions

After termination (by user or CyberSNR):

✅ Actions:

• Query is marked as closed
• Token ID is archived and cannot be reused
• Data (e.g., chat logs, screenshots) may be retained for legal purposes
• Users may be notified of closure via email or WhatsApp

❌ No further support:

• Terminated queries receive no additional help
• New queries require a new Token ID

⚖️ Data retention complies with:

• SPDI Rules, 2011
• IT Act, 2000
• DPDP Act, 2023

10.5 Reinstatement of Services

CyberSNR may allow reinstatement after termination or suspension:

✅ Conditions:

• Resolution of the issue (e.g., misuse, behaviour)
• User provides a valid explanation or apology (if applicable)
• Volunteers agree to resume support
• No legal or safety concerns remain

✅ Process:

• Contact CyberSNR via email or WhatsApp with Token ID
• Review within 7–14 days
• Users notified of the outcome

⚠️ Reinstatement is not guaranteed and is at CyberSNR’s discretion.

11.1 Initial Communication

If you have concerns, complaints, or disputes about CyberSNR’s services, contact us first to resolve the issue amicably.

✅ How to reach us:

• Email: [insert official email]
• WhatsApp: Official CyberSNR contact (for urgent disputes only)
• Website: Submit a complaint via the query form
• Include your Token ID and a clear description of the issue

✅ What happens next:

• CyberSNR acknowledges complaints within 48 hours
• A volunteer or admin investigates and responds within 7 days
• We aim for fair and transparent resolution

⚠️ Users must:

• Avoid abusive language or threats
• Provide accurate details for faster resolution
• Be patient, as volunteers work on a best-effort

11.2 Escalation Process

If initial communication does not resolve the issue, users may escalate as follows:

✅ Steps:

• Submit a formal escalation request via email or WhatsApp with Token ID
• State the issue, prior communication, and desired outcome
• A senior volunteer or admin reviews within 14 days

✅ Possible outcomes:

• Clarification or correction of the issue
• Apology or remedial action (if applicable)
• Closure with mutual agreement

❌ CyberSNR will not entertain:

• Frivolous or malicious complaints
• Disputes due to user errors or non-compliance with Terms
• Requests for financial compensation beyond paid fees

⚠️ Escalation outcomes are not guaranteed and are handled case-by-case.

11.3 Jurisdiction and Applicable Law

All disputes arising from CyberSNR services are subject to:

✅ Legal framework:

• Laws of India, including the IT Act, 2000, and Indian Contract Act, 1872
• Exclusive jurisdiction of courts in [Delhi, India]

✅ Key points:

• By using CyberSNR, users agree to resolve disputes under Indian law
• CyberSNR operates as a non-commercial intermediary with limited liability
• Legal claims require evidence of intentional harm

⚠️ Users should:

• Seek legal advice for formal action
• Attempt informal resolution first

11.4 User Cooperation

For smooth dispute resolution, users must:

✅ Cooperate by:

• Providing accurate and complete information
• Responding to CyberSNR’s queries promptly
• Following the escalation process

❌ Non-cooperation may lead to:

• Delayed or unresolved disputes
• Rejection of unfounded or abusive complaints

⚖️ CyberSNR is committed to fair and lawful dispute resolution under Indian regulations.

12.1 Right to Amend Terms

CyberSNR reserves the right to modify, update, or amend these Terms and Conditions at any time to reflect changes in:

• Platform operations
• Volunteer policies
• Legal or regulatory requirements
• User feedback or platform improvements

✅ Amendments may include:

• Changes to service scope or limitations
• Updates to data privacy or consent rules
• Adjustments to fees or contribution policies
• Clarifications to user responsibilities

⚠️ Using CyberSNR (e.g., submitting a query, contacting via WhatsApp, or engaging with volunteers) implies that users have read, understood, and accepted the latest Terms as published on www.Cybersnr.com. All amendments are made in good faith and comply with Indian laws (e.g., IT Act, 2000).

12.2 Notification of Changes

CyberSNR will make reasonable efforts to notify users of significant changes to the Terms.

✅ Notification methods:

• Posting updated Terms on www.Cybersnr.com
• Sending an email message to registered users (for major changes)
• Displaying a pop-up or banner on the website

✅ Timing:

• Changes take effect immediately upon posting
• Major changes may have a 7-day notice period
• Users should check the website regularly

⚠️ Failure to receive a notification does not exempt users from complying with updated Terms.

12.3 User Responsibility

Users are responsible for staying informed about the latest Terms and Conditions.

✅ How to stay updated:

• Visit www.Cybersnr.com periodically
• Review Terms before submitting a query
• Contact CyberSNR via email or WhatsApp for clarification

❌ Ignorance of Terms:

• Is not an excuse for non-compliance
• Does not waive user obligations
• May lead to termination of services if violated

12.4 Continued Use After Amendments

By continuing to use CyberSNR services (e.g., submitting queries, contacting via WhatsApp, or using a Token ID), users automatically agree to the updated Terms.

❌ If users disagree with changes:

• They must stop using CyberSNR services
• They may request data deletion (per Section 6.6)
• They can contact CyberSNR to discuss concerns

⚖️ This aligns with:

• IT Act, 2000 (electronic contracts and user consent)
• Indian Contract Act, 1872 (agreement to terms)

13.1 Compliance with Indian Law

CyberSNR operates in full compliance with Indian laws and regulations, including but not limited to:

• Information Technology Act, 2000
• Indian Contract Act, 1872
• Digital Personal Data Protection (DPDP) Act, 2023
• Indian Penal Code (IPC) sections relevant to cyber activities

✅ This applies to:

• All services, including IT and non-IT support
• Data collection, storage, and sharing
• Dispute resolution and user interactions

⚠️ Users must ensure their actions comply with Indian laws when using CyberSNR services.

13.2 Contact Information

For inquiries, support, or complaints, users can contact CyberSNR through:

✅ Official channels:

• Email: [insert official email]
• WhatsApp: Official CyberSNR number (urgent cases only)
• Website: Query form at www.Cybersnr.com

✅ Users should:

• Include their Token ID for faster response
• Use the query form for general issues and WhatsApp for urgent cases
• Expect a response within 24–48 hours, subject to volunteer availability

⚠️ Misuse of contact channels (e.g., spamming WhatsApp) may lead to delayed or denied support.

13.3 Acceptance of Terms

By using CyberSNR services (e.g., submitting a query, contacting via WhatsApp, or engaging with volunteers), users confirm they have read, understood, and accepted the latest Terms & Conditions as published on www.Cybersnr.com.

✅ This includes:

• Agreeing to all service, payment, and privacy policies
• Accepting responsibility for user actions
• Acknowledging CyberSNR’s volunteer-driven, non-commercial nature

⚠️ Users who do not agree must stop using CyberSNR services.

13.4 Entire Agreement

These Terms & Conditions constitute the entire agreement between users and CyberSNR regarding the use of services, superseding any prior agreements or communications (written or oral).

✅ Key points:

• No external promises or agreements apply unless specified in these Terms
• Any changes are reflected in updated Terms (per Section 12)
• Users should contact CyberSNR for clarification if needed

13.5 Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction in India, the remaining provisions will remain in full force and effect.

✅ This ensures:

• The Terms remain valid even if one part is struck down
• CyberSNR can continue operations under valid provisions
• Users’ obligations under remaining Terms are unaffected

⚖️ All provisions comply with Indian laws, including the IT Act, 2000, and Indian Contract Act, 1872.